Cancellation policy
The short version
- Your subscription delivers MD1™ on the schedule you choose and renews automatically until you cancel.
- You can pause, skip, change or cancel at any time. There’s no minimum term and no cancellation fee.
- Your first order is covered by our money-back guarantee. See our Refund Policy for how it works.
How subscriptions work
When you subscribe, we deliver MD1™ at the frequency you choose at checkout, for example every 4 or 12 weeks. We store your payment details securely and charge you for each delivery, at the price shown when you subscribed. We’ll tell you at least 14 days before any price increase, so you can cancel first if you’d rather not continue.
Prepaid plans. If you choose a prepaid option, you pay for the whole prepaid period at checkout. When it ends, your subscription continues as a standard recurring subscription unless you cancel before it renews.
Pausing, changing or cancelling
You can pause, skip a delivery, change your plan or cancel at any time:
- from your account on marlohealth.com,
- through the link in your order emails, or
- by emailing hello@marlohealth.com.
Changes and cancellations apply to orders that haven’t been dispatched yet. Once an order has been dispatched, it will still be delivered.
Refunds after you cancel
Cancelling stops future orders. It doesn’t automatically refund an order that has already been dispatched, but you can still get your money back:
- Your first order is covered by our money-back guarantee.
- Later orders can be returned unopened within 30 days of delivery for a refund.
- Prepaid plans cancelled early are refunded for the deliveries that haven’t been sent.
- Damaged, faulty or wrong items are always replaced or refunded.
Our Refund Policy explains each of these in full. Nothing in this policy affects your legal rights as a consumer.
Pre-orders
If we offer a product on pre-order, we’ll show at checkout whether you pay in full, pay a deposit or pay when it ships. You can cancel a pre-order at any time before it’s dispatched by emailing us, and we’ll refund anything you’ve paid. Once dispatched, a pre-order is treated like any other order under our Refund Policy.
Contact us
Questions about your subscription? Email hello@marlohealth.com.
Marlo Health Ltd
128 City Road, London, England, EC1V 2NX
This policy should be read alongside our Terms of Service and Refund Policy.
